Privacy Policy
This privacy policy governs the collection, storage and use of personal information collected by Croyde Holidays LTD. The information may be gathered through our main website, via a telephone conversation ,via email or text supporting the provision of cottage rental and associated services.
Specifically, this privacy policy provides you with details about the personal information we collect and hold about you, how we use your personal information, and your rights regarding the personal information we hold about you.
Please read this privacy policy carefully - by continuing to access or browse our website, or by requesting the provision of services from us, you confirm that you have read and understood this privacy policy in its entirety.
Collection and Processing of Personal Data
Personal data is information that identifies you, e.g. your name, your address, e-mail or postal addresses.
We will usually collect the minimum information required to fulfil your needs. This will likely include date of birth, details of other members of your party plus information on your specific requirements in order to customise your holiday and deliver your specific requirements.
If you sign up to join our mailing list we will collect your name and e mail address, together with your consent to receive communications from us. This consent can be removed at any time simply by using the unsubscribe button on any of our e mail communications.
If you are letting or are seeking to let your property, we will usually collect your name, contact details, bank account details and information on your property required to optimise its marketing through our sites.
Your data is conscientiously protected from loss, destruction, distortion/falsification, manipulation and unauthorized access or unauthorized disclosure.
How we store, use and share your personal information
We collect, store and use your personal details as outlined above for our legitimate business interests. This allows you to be contacted about both your current booking or enquiry, and also allows us to update you with offers, opportunities and developments which could be both interesting and beneficial in the future. We do not believe that this storage and use will unduly prejudice your rights or freedoms.
Given that we act as an agent between the hirer / enquirer and the owner / renter of the property, we will only share the minimum amount of your personal information with the owner / renter as required to either secure your holiday booking or answer your holiday enquiry. Additionally, should you request that we pass on supplementary information that you wish to provide to the owner / renter then we will do so and will only hold that information on your behalf as part of your booking record.
Online Payments and Transactions
All online payments made on this Website are handled by Stripe card services.
Anonymous data
We also collect anonymised details about visitors to our websites for the purposes of generating site statistics, reporting purposes or improving our website and marketing effectiveness. However, no single individual will be identifiable from the anonymised details we collect for these purposes.
Technologies such as cookies, beacons, tags and scripts are used by us and our affiliates, or analytics or service providers. These technologies are used in analysing trends, administering the sites, tracking users' movements around the sites and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.
We use cookies, for example, to remember users' settings (e.g. language preference) and for authentication. Users can control the use of cookies at the individual browser level. If you reject cookies, you may still use our sites, but your ability to use some features or areas of our sites may be limited.
We employ comprehensive, reasonable and appropriate security measures to protect against the loss, misuse, and alteration of the personal information we process. This includes organisational security (passwords and access controls), physical security (data centre protection) and IT security (encryption). Please note that no transmission over the Internet can ever be guaranteed secure and as a consequence please note that we cannot guarantee the security of any personal information that you transfer over the Internet to us.
You have certain rights in relation to your personal information. If you would like further information in relation to these or would like to exercise any of them, please contact us at admin@croydeholidays.info at any time. You have the right to request that we:
- provide access to any personal information we hold about you;
- update any of your personal information which is out of date or incorrect;
- delete any personal information which we are holding about you;
- restrict the way that we process your personal information;
- prevent the processing of your personal information for direct-marketing purposes;
- provide your personal information to a third-party provider of services;
- provide you with a copy of any personal information which we hold about you; or
- consider any valid objections which you have to our use of your personal information.
We will consider all such requests and provide our response within a reasonable period (and in any event within any time period required by applicable law). Please note, however, that certain personal information may be exempt from such requests in certain circumstances.
If an exception applies, we will tell you this when responding to your request. We may request you provide us with information necessary to confirm your identity before responding to any request you make.
Our websites contain links to other websites operated by third parties. Please note that this privacy policy applies only to the personal information that we collect through our sites or services, and we cannot be responsible for personal information that third parties may collect, store and use through their website. You should always read the privacy policy of each website you visit carefully.
This privacy policy was last updated in Oct 2018.