Will anyone access the property while we are there?

We don't interrupt your holiday, you are welcome to just make yourself at home!

Window cleaners and gardeners will continue with their regular scheduled visits, which they will carry out with as minimal disturbance as possible. Property managers and owners are advised to visit during changeover only, however if you experience a maintenance issue contractors will be required to attend. 

What if we have a problem during our stay?

Your property manager (contracted by the owner) is on call to deal with any problems, questions or queries during your stay and these details are supplied on your property arrival information. You can contact the office also, we will be happy to help or forward to the relevant team member. admin@croydeholidays.info

Can you offer any additional cleaning throughout the week?

We can arrange for additional cleaning to be carried out through your housekeeper (Their independant cleaning charges would apply + administration charge) Any cleaning required will need to be booked in advance to busy cleaning schedules. 

Can the hot tub water be changed?

Correct hot tub management by you should ensure that the water does not need to be changed during your stay, showering before use and following the guidelines provided in the property house information file. However, if you do require a water change we will be happy to arrange this for you subject to a hot tub water change fee of £75 (Please note; the water will be cold for up to 24 hours until the hot tub has reached the desired temperature before being deemed safe to use)