What time is check in?

Our holiday cottages are accessable after 4 PM the day your holiday commences, unless the property specifies otherwise. All of our cottages have a key safe that can be accessed at any point after your check in time.

What time is check out?

Departure time is 10 AM unless the property indicates otherwise, Out of season short breaks we do offer the option of a 6 PM late check out option which will be detailed on your confirmation. 

What is included at the property?

All of our holiday properties are self catering that provide no provisions.

In some cases an owner may kindly leave a starter supply of essential basics for your first night.

Are towels and linen provided?

All Croyde Holiday properties are supply bed linen, tea towels and bathmats.

Most properties do not include towels unless clearly indicated on the property page, It is essential that you bring hot tub towels and beach towels with you - any towels that maybe supplied with the property are not permitted to be taken to the beach.

If you have requested a travel cot please remember to bring your own bedding & linen. 

How do we access the property?

The keys are held inside a secure key safe attached to the property, operated by a series of digits which will be emailed in your arrival details 2 weeks before arrival.

Can we drop off luggage or put our shopping in the fridge before check-in time?

Unfortunately it is not possible to make arrangements for any property to be left prior to arrival time - This is due to the security aspect, Your items maybe assumed as lost property from previous guests and/or the massive disruption it can cause for our housekeepers trying to keep to an extremely tight schedule. 

Can we park at the property before check-in time?

Unfortunately we have many service contractors that need to attend during the changeover period, both before check in and at the end of your holiday.  Access to the parking at the property, at all times must remain clear between the hours of the changeover period.

We expect to arrive late in the evening, who do i need to notify?

Your arrival information is emailed 2 weeks prior your holiday start date, it will contain a contact number to text your expected arrival time. For winter bookings arriving later, communication before arrival can mean the property manager puts the lights on and the heating is up. 

Do i need to bring a high chair, travel cot or stair gate?

Many of our properties provide baby and toddler items free of charge, these are identified on the property page under 'Facilities - For children' tab. Properties that hire these items from an external supplier, it will be shown as an hire item and a charge will apply.