Croyde Holidays - Terms and conditions

Terms and conditions

1) Croyde Holidays, the Agents, act only as agents for the Owners of the property, and are not Principals. Hirer is the term used for those clients wishing to hire a property. Any contract is between the Owners of the property on one part and the Hirer on the other. The contract is for the hire of the property for holiday purposes only. We do not accept bookings from Hirers less than 18 years of age.

2) Cancellations if you are forced to cancel your holiday you must inform Croyde Holidays immediately, you must ensure you take appropriate cancellation cover and holiday insurance cover to avoid any loss of payment. Deposits are non refundable, in the case that full payment has been made and we successfully re-let the property we will refund the balance paid. Failure to re-let the property will result in loss of any payments made unless cancellation cover is in place.

3) The main party holders name is authorized to agree to the booking conditions on behalf of all persons on the booking including any changes. The lead name must be over 18 years of age, a member of the party occupying the property and agrees to take responsibility for the occupying party.

4) Croyde Holidays, The Agents cannot accept a change of holiday cottage or details to a booking once the deposit has been received. However, occasionally, we can accept a change of holiday weeks where the Owner of the property will agree to an alteration of dates. Where any changes, additional charges may be applicable.

 5) Croyde Holidays, The Agents accept no liability for any act, neglect or default on the part of the Owners or any person not within their employ, or otherwise under their control, nor for any accident, damage, loss, injury, expense or inconvenience whether to person or property, which the Hirer or any persons may suffer or incur that arise out of the letting, or is in any way connected with the letting.

6) All complaints must be notified to the Agents immediately so that they can investigate the circumstances, and take any necessary action. In no circumstances can compensation be made for any complaints that are made after the hire has ended, or where the Hirer has denied the Agents or the Owners the opportunity to try to put matters right during the Hirers stay.

7) Where pets are allowed there are, certain ground rules. You must always clear up after your pets and you must remove all trace (inside and in the garden!) of your pets having been present before you leave the property. If you do not, the owner/agent may retain some of your Damage Deposit for incurred costs for special services to remove all traces.  It is a condition of pets staying in any property that pets are not allowed on furniture, in any bedrooms, in children's play areas or in swimming pools. Pets must not disturb neighbours (for example, by barking all night) and when pets are exercised within the boundaries of the property (including gardens) they must be kept on a lead.Pets must not be left on their own within the property. You must ensure upon arrival at a property that you fully inspect the premisis to ensure your pet is safe.

8) We cannot accept responsibility for any items left behind in your accommodation after your holiday. All enquiries must be directed to the relevant property manager. They are sometimes able to retrieve these during changeover time, however will not disturb visitors for retrieval of goods. It is at your property managers discretion as to wether they will charge you for returning your possessions, please ensure you check the property before departure.

9) We check the properties once a year to ensure that the property is in order as per the descriptions and the photographs. We work on behalf of the owner to advertise the individual properties and do not oversee any cleaning / maintenance that takes place. The owners contract a cleaning / maintenance team to maintain there property throughout the season. Which is why we rely strongly on visitors comments and feedback to improve on the services provided.

10) The use of accommodation and amenities, where offered, such as swimming pools, surf boards, hot tubs, childrens play equipment etc, is entirely at the users´ risk, and no responsibility can be accepted for injury, or loss or damage to users´ or visitors´ belongings.